Privacy Policy & Terms

In these General Transaction Terms, the following terms are understood as follows:

• "Company" or "AIAIVN": Vietnam Artificial Intelligence Joint Stock Company AIAIVN, the entity owning and operating the trippass.ai website.

• "Website": the trippass.ai website and related applications and platforms managed by the Company.

• "Customer": an individual or organization that accesses, registers, and/or uses products and services on the Website.

• "Electronic Ticket" (E-ticket): a sightseeing ticket, experience ticket, museum ticket, or service ticket provided in electronic form (QR Code, ticket code, etc.).

• "Audio Guide": an automated commentary service at tourist attractions provided in digital form.

• "Service Provider": tourist attractions, museums, and travel service units affiliated with trippass.ai to provide products/services to Customers.

These General Transaction Terms apply to all Customers accessing, registering, and using products and services provided on the trippass.ai website, under the management and operation of VIETNAM ARTIFICIAL INTELLIGENCE JOINT STOCK COMPANY AIAIVN.

By accessing and using the trippass.ai website, Customers confirm that:

• The Customer is at least 18 years old or, if under 18, has obtained the consent and supervision of a parent or legal guardian;

• The Customer has full civil legal capacity under the laws of Vietnam to conduct transactions on the Website;

• Information provided by the Customer during registration and transactions is accurate, complete, and the Customer is responsible for the accuracy of such information;

• The Customer agrees to comply with all terms, conditions, and policies published on the Website.

The Company reserves the right to refuse service or cancel transactions if it is found that the Customer does not meet the conditions stated above.

Products and services provided on trippass.ai include but are not limited to:

- Electronic tickets (E-ticket)

- Travel experience tickets

- Museum tickets

- Automated audio guide services (Audio Guide)

- Other travel services and experiences published on the website

All of the above products/services are digital products/services; the website does not provide physical goods and therefore traditional delivery methods do not apply.

(Pursuant to Clause 1 Article 32 of Decree No. 52/2013/ND-CP, amended by Decree No. 85/2021/ND-CP)

5.1. Geographical Scope: Products/services on trippass.ai are currently provided for use at tourist attractions, museums, and travel locations in Vietnam. Specific scope depends on each product/service and is clearly indicated on the product detail page.

5.2. Ticket Validity Period: Electronic tickets have a specific period of validity clearly stated on the ticket or on the product detail page at the time of purchase. After this period, tickets will no longer be valid, and the Company is not responsible for refunds or extensions unless separately agreed upon.

5.3. Quantity Limits: The Company reserves the right to limit the quantity of tickets/services a Customer may purchase within a certain period to ensure fairness and service quality. Specific limits (if any) are notified on the product detail page.

5.4. Technical Requirements: Customers need suitable devices (smartphones, computers) and internet connection to access the website, perform transactions, and use e-tickets/Audio Guides. The Company is not responsible if Customers cannot use services due to incompatible devices or internet connection.

5.5. Transfer Restrictions: Electronic tickets and digital products/services on trippass.ai are only for the purchasing Customer or designated person (if any). Tickets may not be resold, transferred for a fee, or used for unauthorized commercial purposes.

5.6. Supplier Dependency: Some products/services on trippass.ai are provided through third-party Suppliers (attraction venues, museums...). Service provision may be affected by operating hours, capacity, weather conditions, or rules of the Supplier beyond the Company control.

5.7. Compliance with Attraction Rules: When using tickets at attraction venues/museums, Customers are responsible for complying with the rules and regulations of the venue. The Company is not responsible for incidents arising from Customer violations of venue rules.

Customers conduct transactions on trippass.ai following these steps:

- Step 1: Access the trippass.ai website, select products/services (entry tickets, experience tickets, Audio Guide...) and choose the date of use (if applicable).

- Step 2: Enter personal information as requested (full name, email, phone number...) and confirm the order.

- Step 3: Select payment method and make online payment according to the instructions on the system.

- Step 4: The system confirms successful payment and sends the electronic ticket (E-ticket), QR Code, confirmation email, or service guide to the registered email.

- Step 5: Customers use the e-ticket or QR Code at the attraction/service venue as instructed.

A transaction is considered complete only when payment is successfully confirmed by the system.

Prices of products/services are publicly listed on the trippass.ai website at the time of ordering and include taxes and fees payable under regulations (if any).

The trippass.ai website currently applies payment methods provided through the Payoo payment gateway. Customers make payments according to the corresponding method instructed and displayed on the screen.

All payment transactions are processed through the Payoo system, ensuring security, safety, and accuracy. The trippass.ai website does not directly store customers' bank account or payment information.

After successful payment, the system will record and process the order. In case of payment errors or support requests, please contact customer support through official channels on the website.

After customers complete successful payment, trippass.ai will send to the registered email address:

- Electronic ticket (E-ticket) with QR Code

- Order confirmation email

- Service usage guide (if applicable)

The timeframe for sending the e-ticket is typically immediately after successful payment confirmation. In the event of technical issues, the Company will notify and support customers as soon as possible.

Customers are responsible for providing a valid and accurate email address. The Company is not responsible for failure to receive the e-ticket due to incorrect email addresses, blocked emails, spam filtering, or other reasons beyond system control.

Customers have the right and responsibility to verify the accuracy of the E-ticket/QR Code upon receipt via email. In case of errors, customers should immediately notify Support within the timeframe specified in Article 10.

9.1. Electronic tickets are valid for one (01) time use only. Once the QR Code is scanned (check-in) at the attraction venue, the ticket is no longer valid.

9.2. Customers are responsible for securing their ticket code/QR Code. The Company is not responsible for cases where tickets are used by third parties due to Customer disclosure of the ticket code.

9.3. Electronic tickets must be used on the exact date, service, and attraction selected during purchase (unless the product permits flexible usage as explicitly stated on the ticket).

9.4. In case Customers arrive at the venue but cannot use the ticket due to technical errors from the trippass.ai system, Customers should contact support for immediate assistance.

Since products/services on trippass.ai are digital (e-tickets, Audio Guides, experience tickets), in principle, exchanges or returns do not apply once they have been used or successfully delivered, except in the cases listed below.

E-tickets will be refunded or reissued in the following cases:

(i) The system issues the wrong ticket or the product/service does not match the published description;

(ii) Payment is successful but the customer does not receive the e-ticket due to a system error;

(iii) A technical error prevents the customer from using the service through no fault of their own;

(iv) The service is cancelled by the provider or the attraction venue.

Customers must send exchange, return, or refund requests through official support channels within 07 days from the transaction date, including order information and a description of the issue. trippass.ai will receive, verify, and respond within 07 business days; if eligible for a refund, the amount will be returned to the original payment method.

Customers are responsible for:

- Providing complete and accurate personal information during registration and transactions

- Making full and timely payments according to the announced price and payment method

- Using products/services for the correct purpose and within the scope of granted usage rights

- Complying with attraction rules and regulations when using tickets

Customers are not permitted to share, copy, transfer, or use products/services in violation of agreed terms unless prior written consent is obtained from the Company.

The Company commits to:

- Providing products/services in accordance with the published descriptions

- Protecting customers’ personal information in accordance with the Privacy Policy

- Supporting customers during service usage through official contact channels

The Company reserves the right to refuse service provision or suspend access if it detects violations of these General Transaction Terms or applicable laws.

All content on the trippass.ai website, including but not limited to: text, images, graphics, logos, icons, software, source code, interface design, audio, and Audio Guide commentary content, belongs to the intellectual property of the Company or its licensors.

Copying, reusing, distributing, modifying, or exploiting any content on the website without prior written consent from the Company is strictly prohibited. Violations of intellectual property rights will be handled in accordance with Vietnamese law.

14.1. The Company strives to ensure the website operates stably and continuously. However, the Company is not liable for disruptions, technical errors, or issues arising from internet infrastructure, Customer equipment, or factors beyond control.

14.2. The Company is not responsible for actual service quality at attraction venues/museums operated by Suppliers. Complaints regarding attraction service quality will be forwarded by the Company to the respective Supplier with reasonable support provided to Customers.

14.3. In all cases, the maximum total liability (if any) of the Company to the Customer shall not exceed the value of the relevant order.

The Company is not liable for delays or failure to perform obligations due to force majeure events including but not limited to: natural disasters, epidemics, wars, government actions, internet infrastructure failures, closure of attraction venues by order of competent authorities, or similar events beyond reasonable control.

In case of force majeure preventing Customer service usage, the Company will coordinate with Suppliers to consider refunds, date changes, or suitable alternative solutions on a case-by-case basis.

All complaints arising during transactions will be received and handled by trippass.ai in a cooperative and good-faith manner.

Transaction Complaint Resolution Process:

- Step 1: Customers send complaints via email or official support channels, providing order information (order code, transaction date, registered email) and describing the complaint content.

- Step 2: trippass.ai receives, confirms receipt of the complaint, and proceeds with verification.

- Step 3: Respond with verification results and resolution plans within 3 business days.

- Step 4: Complete resolution within a maximum of 7 business days.

In the event that the two parties cannot reach an agreement through negotiation, disputes will be resolved in accordance with current Vietnamese law.

These General Transaction Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any disputes arising (if not resolved by negotiation) shall be submitted to the jurisdiction of competent courts in Vietnam.

These General Transaction Terms take effect from the date they are published on the trippass.ai website.

The Company reserves the right to modify or update these terms when necessary. Changes will be publicly announced on the website and take effect from the time of posting.