Privacy Policy & Terms

The trippass.ai website does not sell, share, or exchange customers’ personal information collected on the website with any third party, except as provided in this Policy or as required by law.

Collected personal information is used solely for the purpose of providing products, services, and goods throughout the entire process of service usage on the website, provided by Vietnam Artificial Intelligence Joint Stock Company AIAIVN.

When customers contact us to register for services, receive information, communicate with the support team, submit feedback, or use services on the trippass.ai website, we may collect the following personal information: full name, address, phone number, email, and other related information as required.

In addition, we may collect service-related information including: product or service name, request content, service usage time, and other relevant information for the purpose of providing services.

The collection and processing of customers' personal information is conducted in compliance with Decree No. 52/2013/ND-CP on e-commerce and Decree No. 13/2023/ND-CP on personal data protection (and any amending, supplementing, or replacing documents, if any). Personal information is classified into basic personal data and sensitive personal data; for sensitive personal data, we apply stricter protection measures in accordance with legal regulations.

Personal information collected will only be used internally by trippass.ai and for one or more of the following purposes:

- Customer support

- Providing information related to products and services

- Processing orders and delivering services and information via the website at the customer’s request

- Sending information about new products, services, events, or other notices if the customer agrees to receive information.

- Supporting account management and confirming related transactions (if any)

Customers’ personal information will be stored throughout the period of service usage or until a deletion request is made by the customer, unless otherwise required by law.

Customers may request deletion or modification of their personal information by contacting us via the official email published on the trippass.ai website.

Customers’ personal information may only be provided to the following parties:

- Partners and service providers that have contractual agreements with the Company to perform part of the services. Information sharing (if any) is conducted in accordance with the law and agreed terms, solely to support customers in using the services.

- Competent state authorities upon request in accordance with legal regulations.

- VIETNAM AIAIVN ARTIFICIAL INTELLIGENCE JOINT STOCK COMPANY

- Website: trippass.ai

- Email: info@aiaivn.com

- Phone: +84 856 008 010

Customers have the right to review, update, adjust, or request deletion of their personal information by contacting VIETNAM AIAIVN ARTIFICIAL INTELLIGENCE JOINT STOCK COMPANY through the contact channels published on the trippass.ai website.

We will receive and process requests as soon as possible in accordance with regulations.

Prior to or at the time of collecting information, trippass.ai clearly displays this Privacy Policy in a visible position on the website and only proceeds to collect and process personal information after obtaining consent from the customer (data subject), except in cases where law permits the processing of personal data without consent.

Consent is expressed in a clear, specific, and verifiable manner (for example, the customer actively ticks a consent box or provides electronic confirmation). Customers are fully informed of the types of data processed, the purposes and scope of processing, and their rights before giving consent.

Customers have the right to withdraw their consent at any time through official contact channels. The withdrawal of consent does not affect the lawfulness of any processing activities conducted based on consent before its withdrawal. (Based on Article 70 of Decree No. 52/2013/ND-CP; Decree No. 13/2023/ND-CP and amending, supplementing, or replacing documents.)

trippass.ai applies appropriate administrative, technical, and organizational measures to ensure the safety and security of personal information we collect and store, aiming to prevent theft or unauthorized access; unauthorized use, disclosure, copying, modification, or destruction of information.

In the event of an attack on the information system that poses a risk of losing customers' personal information, trippass.ai will notify the competent authorities within 24 (twenty-four) hours of discovering the incident and urgently deploy remedial measures to mitigate damage. (Based on Article 72 of Decree No. 52/2013/ND-CP.)

trippass.ai establishes a mechanism for receiving and resolving customer complaints regarding personal information used for incorrect purposes or beyond the scope of notification.

Complaint Resolution Process for Personal Information:

- Step 1: Customers send complaints via email or official support channels published on the trippass.ai website, providing full transaction details and describing the complaint content.

- Step 2: trippass.ai receives, verifies the information, and confirms receipt of the complaint within 2 business days.

- Step 3: Respond to customers with verification results and resolution plans within 3 business days of receiving a valid complaint.

- Step 4: Complete complaint resolution within a maximum of 7 business days. In complex cases requiring more time, the Company will notify the customer of the specific timeline.

In the event that the two parties cannot reach an agreement through negotiation, complaints and disputes will be resolved in accordance with current Vietnamese law. (Based on Article 72 of Decree No. 52/2013/ND-CP.)

The trippass.ai website may use cookies and similar technologies to enhance the user experience, remember personal preferences, and analyze website traffic. Cookies are small text files stored on the customer's device when visiting the website.

Customers have the right to refuse or manage cookies through their web browser settings. However, disabling cookies may affect certain features of the website.

trippass.ai is committed to not using cookies to collect sensitive personal information or for purposes beyond the scope stated in this Policy.